Yes, you have a customer account with us!

Simply log in with the email address you used for your last order. We will then automatically send you an access code via email, which you can use to securely log in to your account.

Your benefits with a customer account:

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  Overview of all your previous orders
  
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  Faster ordering process without re-entering your details
  
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  Access to invoices and shipping information
  
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  Easily manage your personal data yourself
  

If you have any further questions, we are always happy to help! 😊

Delivery costs:

For packages with a value of up to 50.00 Swiss francs, a delivery fee of 4.90 Swiss francs applies.

For orders over 50.00 Swiss francs, delivery is free of charge for customers.

In June 2025, we adjusted the delivery costs from 7.90 Swiss francs to 4.90 Swiss francs.

👉 Why only 4.90 Swiss francs for delivery?

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  We want shipping costs to remain transparent and fair for our customers.
  
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  4.90 Swiss francs covers only a portion of the actual shipping and packaging costs – we cover the rest for you.
  
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  This keeps your shopping experience at Kidis Art straightforward, affordable, and fair.
  

For orders under 20.00 Swiss francs, we charge a small-order fee of 10.00 Swiss francs, which already includes shipping costs.

👉 Why is there a small-order fee?

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  Every order incurs fixed costs (packaging, processing, payment systems). In order to cover these fairly while still offering our products at low prices, a small-order fee is necessary for orders under 20.00 Swiss francs. 
  
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  This ensures that we can continue to offer a diverse range of products in high quality without having to artificially increase product prices.
  
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  At the same time, we would like to avoid tiny orders where the shipping and processing costs would be higher than the value of the goods themselves.
  

The processing time for your order is generally 2–5 business days, including shipping time. During peak season (e.g., before holidays or during special promotions), it may occasionally take 1–2 days longer.

Kidis Art always strives to process and deliver your goods as quickly as possible so that you receive your order without a long wait.

For paints and art supplies, our products come exclusively from Holland, where the highest quality standards and precision in manufacturing are a matter of course.

We source our craft materials primarily from Germany and France, and occasionally from China when special materials or designs are produced there that enrich our range.

Kidis Art places the greatest importance on quality, transparency, and safety. That is why we take great care to ensure that all products are traceable – from manufacturing to the ingredients used. This way, you can be sure that you are receiving only high-quality and tested materials for your creative projects.

You can reach us at the Kidis Art online shop easily in three ways:

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  By phone at 032 508 14 54.
  
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  By email: kundendienst@kidis-art.ch.
  
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  Via our WhatsApp chat
  

We are happy to assist you with help and advice and look forward to hearing from you!